Customer Experience Management

Customer experience management (CXM) refers to the practice of designing and refining customer interactions to meet and exceed customer expectations. It involves understanding customer needs, wants, and pain points, and using this knowledge to create a positive and memorable customer experience. CXM is important because it can help businesses attract and retain customers, build loyalty, and drive growth.


We have discovered 37,431 live websites that use Customer Experience Management.

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Customer Experience Management usage statistics

Total sites that use Customer Experience Management37,431 websites
Percentage of website that use categoryless than 0.1%
Number of technologies in Customer Experience Management category41
Category leader Sitecore
Fastest Growing Technology piano
Most Popular in Country United States

Alternative Names

  • Customer Experience Platform

Subcategories



    Website Distribution by Country

    Number of websites using Customer Experience Management
    United States24,617 websites


    Germany1,388 websites
    India1,362 websites
    GB1,151 websites
    Australia826 websites
    Denmark751 websites
    Netherlands669 websites
    Indonesia527 websites
    Canada522 websites
    France473 websites

    Website Distribution by TLD

    Number of websites using Customer Experience Management
    .com21,960 websites
    .org1,346 websites
    .co.uk1,055 websites
    .com.au997 websites
    .de938 websites
    .net810 websites
    .dk588 websites
    .nl532 websites
    .ca513 websites
    .in482 websites

    Top Technologies

    Leading technologies in the Customer Experience Management category (out of 41 total).
    TechnologyWebsitesMarket ShareRecent changes
    Sitecore9,617 25.69% +326
    piano5,543 14.81% +2,164
    Netcore5,230 13.97% -109
    CX Platform2,465 6.59% +5
    Genesys Cloud2,248 6.01% +15
    Medallia1,599 4.27% +432
    CleverTap1,363 3.64% -13
    Impel1,317 3.52% +25
    SAP CRM1,261 3.37% +19
    Broadly1,206 3.22% -38
    Omniconvert964 2.58% +73
    InMoment681 1.82% +149
    DearDoc477 1.27% -15
    Salsify454 1.21% +16
    ChurnZero318 0.85% +140
    See full technology list

    Websites utilizing Customer Experience Management

    Top websites that use Customer Experience Management
    DomainCountryRankContacts
    strato.de Germany325
    bbc.com GB714
    npr.org United States786
    cnn.com United States813
    nbcnews.com United States901
    hbr.org United States1,071
    See full domain list