Customer Experience Management

Customer experience management (CXM) refers to the practice of designing and refining customer interactions to meet and exceed customer expectations. It involves understanding customer needs, wants, and pain points, and using this knowledge to create a positive and memorable customer experience. CXM is important because it can help businesses attract and retain customers, build loyalty, and drive growth.


We have discovered 42,480 live websites that use Customer Experience Management.

Download website list

Customer Experience Management usage statistics

Total sites that use Customer Experience Management42,480 websites
Percentage of website that use category<0.1%
Number of technologies in Customer Experience Management category40
Category leader Sitecore
Fastest Growing Technology Netcore
Most Popular in Country United States

Alternative Names

  • Customer Experience Platform


Customer Experience Management usage by Country

United States32,768 websites


Netherlands1,112 websites
Germany1,105 websites
GB990 websites
Czech Republic935 websites
India645 websites
France560 websites
Australia412 websites
Denmark403 websites
Switzerland316 websites

Customer Experience Management usage by TLD

.com24,970 websites
.org1,575 websites
.cz1,106 websites
.com.au1,007 websites
.co.uk992 websites
.net945 websites
.de900 websites
.dk699 websites
.nl591 websites
.ca560 websites

Top Technologies

Top 6 technologies in Customer Experience Management category (out of 40 total).
TechnologyWebsitesMarket ShareRecent changes
Sitecore12,917 30.41% -44
piano8,237 19.39% +211
Netcore4,228 9.95% +3,422
Genesys Cloud2,543 5.99% +4
Impel1,998 4.70% +71
CX Platform1,913 4.50% +14
See full technology list

Top technology switches

Number of websites that switched technologies within category in the past 3 months

FromToWebsite Count
Medallia Evolv AI2
Medallia Sitecore1

Websites utilizing Customer Experience Management

Top websites that use Customer Experience Management
DomainCountryRankContacts
strato.de Germany325
aboutcookies.org United States420
buydomains.com United States606
bbc.com United States714
eventbrite.co.uk United States741
cnbc.com United States760
See full domain list